Help Center
Denesene app — quick answers
Getting started
How to sign up?
You must log in to use Denesene. Login options:
- Phone number
- Apple
Completing your profile is optional.
How to use
How to try clothes?
Trying on works in three steps:
-
Upload clothing or accessories
- Up to 3 items
- Using the crop tool to select only the garment usually gives better results
-
Upload your photo
- Front-facing
- Well lit
- Full body or upper body
- Single person only
-
Select items and generate
- The system analyzes the clothing
- It splits items into parts when needed
- Choose what you want to try and generate your result
Processing time
- Average: 10–30 seconds
- Depends on how many clothing items you selected
Not happy with a result?
- You can submit a refund request from the result screen
-
Conditions:
- Your photo must follow the photo rules
- Clothing must be uploaded correctly
- Review time: up to 2 business days
Credit system
- 1 try = 1 credit
- First login: 5 credits
- Daily: 2 free credits
- Watch ads: +2 credits (max 5 ad views per day)
-
Referrals:
- +2 credits for each user you invite who joins
Photo rules
For best results:
- Front-facing photo
- Good lighting
- Single person
- Full body or upper body
Problems & solutions
Upload fails
- Check your internet connection
- Make sure gallery/photo permissions are enabled
No result
- You may be out of credits — see Credit system
Photos & history
- You can delete your photos
- You can clear your history
Tips for better results
- Use clear, well-lit photos
- Keep the background simple
- Crop clothing cleanly
- Avoid very busy patterns when possible
For policies and account options, see Privacy, Terms, and Account deletion.